Based on the number of "views", it appears that many others are following this saga.
As a part time florida resident, I'm not surprised at the response. The State is somewhat dysfuntional, with the Department that handles Consumer Complaints, located within the Depatment of Agriculture. (A check of other states shows that most Consumer Complaint offices are in the office of the Attorney General.)
A while back, I sent in a complaint about Comcast. The Department of Agriculture responded, three months later, stating that my letter had been forwarded to Comcast in Philadelphia, PA...
Two later followups by me went unanswered.
Yeah... I know... not related to the Surveillance question, but I think, a measure of a bureaucracy devoid of responsibility.

Life is Good!