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He simply couldn't deal with the pain and suffering. Being an emergency operator, I think, is not a real easy job to do?

Being a cop or EMT is a tough job. To do it you've got to be able to turn off any empathy or compassion you have to deal with seemingly impossible circumstances.

I think the Emergency Operators need to send social workers out to answer many calls. With Firemen and EMTs sent to most of the rest.
These other folks answering calls would have immediate police backup if needed.
Cops are like the Cavalry...they tend to come in with guns blazing.

Good coffee, good weed, and time on my hands...